ketua Casino & Sportsbook FAQ

No. Each person may hold only one active ketua account. Multiple accounts linked to the same person are prohibited and may result in account suspension or closure. When you register, we link your account to your email address, phone number, and identity documents. Our system detects duplicate accounts and flags them for review.

If you attempt to create a second account using a different email or phone number, our verification process will identify the duplicate and suspend both accounts. If you need to close your current account and start fresh, contact our support team through the app to request account closure first. We can then help you understand account policies and assist with a new registration if eligible.

On the ketua member login page, click the "Forgot your password?" link. Enter your registered email address and we send a password-reset link to your inbox. Click the link and create a new password. The reset link is valid for a limited time window. If the link expires, you can request a new one.

Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. Once you reset your password, you can sign in using your new password immediately. If you do not receive the reset email within a few minutes, check your spam folder. If you still cannot reset your password, contact our support team through the ketua app and provide your registered email address so we can verify your identity and assist.

ketua does not charge a fee on deposits or withdrawals. Your deposited amount credits in full to your account balance. When you request a withdrawal, your balance is reduced by the withdrawal amount with no ketua fee applied. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may charge their own fees depending on the transaction type and your account settings with them.

Check with mobile banking, local payment, online payment, or your bank directly to confirm whether they apply fees to deposits or withdrawals. ketua's role is to process the transaction; your payment provider's fees are separate. We display the final amount you will receive before you confirm a withdrawal so you can review it.

To deposit via online payment, e-wallet, or mobile banking on ketua, sign in to your account, navigate to the deposit section, and select your payment method. Enter the amount you wish to deposit. You are redirected to your chosen wallet (local payment, online payment, or e-wallet). Confirm your identity in your wallet app and authorise the payment to ketua. Once authorised, the deposit credits to your ketua balance within seconds.

The same process applies to mobile banking and local payment. For bank transfers (online payment, e-wallet, mobile banking, local payment), we provide you with a unique transfer reference and account number. You transfer the exact amount from your bank account using your online banking or mobile app. The transfer typically credits to your ketua balance within your bank's standard processing window, often within hours depending on the time of day and bank.

ketua offers sportsbook wagering on Liga 1 (Indonesian domestic football), Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. We also list markets on MotoGP and other motorsport events. Our sportsbook updates match schedules, odds, and live-betting options during matches. Tournament calendars vary by season. During Piala Indonesia or Piala AFF tournaments, those markets are prominently listed in the ketua sportsbook.

In addition to football, ketua offers esports markets on Mobile Legends, Free Fire, and PUBG Mobile. Browse the sportsbook section in the ketua app to see the current list of available markets, upcoming matches, and odds. If a specific match or tournament is not listed, it may not be offered on ketua at that time. Contact support through the app if you have questions about a specific tournament.

ketua periodically offers bonus promotions to new and existing users. Bonus terms vary and are published at the time of the promotion. Typical bonus offers are tied to a first deposit or ongoing account activity. Bonuses are subject to terms that specify a playthrough requirement (the number of times you must wager the bonus amount before you can withdraw it), expiration dates, and eligible games or markets.

Read the full terms of any bonus promotion before claiming it. Bonus balances are separate from your cash balance and are subject to the playthrough requirement. Not all games contribute equally to the playthrough requirement—some games may be excluded or contribute a smaller percentage. If you do not meet the playthrough requirement before the bonus expires, the bonus balance is forfeited. Contact support if you need clarification on any bonus terms.

ketua protects your personal information using encryption and secure data-storage practices. Your account credentials, identity documents, and banking details are encrypted and stored on secure servers. We do not share your personal data with third parties except where required by law or for payment processing. Our staff has access to your data only for account verification, fraud prevention, and customer support.

You are responsible for keeping your password confidential. Do not share your password or account details with anyone, including ketua staff. We will never ask you for your password via email, phone, or support chat. For details on how we collect, use, and protect your data, see our privacy policyIf you suspect unauthorised access to your account, change your password immediately and contact support through the ketua app.

To contact ketua support, open the ketua app, navigate to the Help or Support section, and select "Contact Support" or "Open a Ticket." Describe your issue in detail, including your account username, the date and time the issue occurred, and any error messages you received. Include a screenshot if possible. Submit your ticket and you receive a confirmation message with a ticket number.

Our support team responds to tickets during standard business hours in English. Response times vary depending on the volume of requests and the complexity of your issue. For urgent account access issues, mention urgency in your ticket description so our team prioritises it accordingly. Check the ketua app regularly for responses to your ticket. You may also provide your email address in your ticket so we can contact you by email if needed.